Our Services
WHAT WE OFFER
PURPOSE AND EXPECTATIONS
Battersby House is a leading Semi-Independent Home registered for 4 male young people aged 18+ years old, we
provide accommodation and support to individuals who have complex social and emotional needs, etc.
We have high aspirations for the young people we support and high intentions for the quality of support that our staff
members will provide to those we support.
We work in close partnership with numerous Local Authorities and key professionals that are in line with the objectives
of the young person and the home.
We have a wealth of different experiences and skills which are needed in providing exceptional support at the
accommodation which is tailored to each individual’s needs.
We offer support to young people based on their individual needs and the young people. Hence, all of the young people
we accommodate are encouraged to participate in meaningful healthy activities of their choice, as we promote personcentered
services in our daily practices as it helps to foster trust, engagement and openness with the young adults that
we support.
ETHOS
The ethos of Hope Quality Care Limited Battersby House is that all residents participate in some meaningful and
healthy activity. As previously stated, there are several reasons for this, one element being that healthy activities
allow individuals the opportunity to learn about themselves during and after playing, thus promoting physical health
and social interaction.
This approach fosters a sense of community and belonging among residents, as they engage in activities that
promote teamwork and camaraderie. Additionally, participating in healthy activities can improve mood and overall
well-being, creating a positive environment for all individuals at Battersby House. By encouraging residents to
partake in regular physical and social activities, Hope Quality Care Limited is dedicated to promoting a holistic
approach to care and ensuring the well-being of all residents.
Residents at Battersby House have access to a wide range of activities that cater to their individual interests and
abilities. From group exercise classes to arts and crafts sessions, there is something for everyone to enjoy. The staff
at Hope Quality Care Limited work tirelessly to create a supportive and inclusive environment where residents can
thrive and maintain their independence. By prioritising physical health and social interactions, residents are able to
lead fulfilling and enriching lives at Battersby House.
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We also offer a wide range of recreational activities and outings to keep residents engaged and stimulated. From
arts and crafts to gardening to fitness classes, there is always something enjoyable and rewarding for residents to
participate in. Additionally, our dedicated team of carers is always on hand to provide assistance and support
whenever it is needed, ensuring that residents feel safe and cared for at all times. With a focus on holistic wellbeing,
Battersby House truly is a place where residents can thrive and live their lives to the fullest.
We also provide indoor activities such as movie nights, game tournaments, and educational seminars to cater to a
variety of interests and preferences. Our goal is to create a vibrant, fulfilling community where residents can
socialise, learn new skills, and enjoy each other’s company. Whether it’s a cosy afternoon crafting session or a lively
evening trivia challenge, every moment at Battersby House is filled with excitement. Our welcoming and nurturing
environment ensures that residents always have something exciting to look forward to.
We aim to enhance young people’s opportunities to learn and play safely. We aim to enhance young people’s
opportunities to learn and play safely, avoiding the risk of exposing them to negative social influences, budgeting,
tallying up income vs. expenses, etc.) through workshops; alongside both table tennis and table football, we also
have a well-planned garden space for relaxation and exploration in line with a young person’s individual choices,
etc. Our goal is to provide a safe and engaging environment where young people can learn, grow, and have fun.
PERSONNEL DEVELOPMENT PROGRAM
We offer 24/7 services and we recognise that staff members
are essential to delivering outstanding care. Hope Quality
Care Limited prioritises the ongoing education and training of
its employees, ensuring that our mandatory training is
completed in accordance with the requirements of our
regulatory bodies. This commitment helps to enhance the
quality of our staff and the services provided to young adults.
We aim to create a setting that motivates employees to take
advantage of training opportunities and acknowledges the
educational significance of workplace activities.
We also have a positive and open cultural environment that
allows the staff to reflect and practise the skills they have
gained, sharing their views when needed through regular
sessions.
Our staff recruitments process is holistic and DBS and
required qualification are vetted, etc.
Hope Quality Care Limited maintains policies and procedures
that are both comprehensive and robust, and that adhere to
both industry standards and regulatory requirements. In order
to guarantee conformance and facilitate upgrades, these are
periodically assessed.
This pamphlet offers all the essential information to help each
young person make informed decisions about their semiindependent
living situation. This encompasses the rights and
responsibilities of young people, as well as our fundamental
principles, regulations, and practices. In order to guarantee
that new employees are adequately equipped for their new
responsibilities, our personnel will review the handbook with
them.
HOW WE CONDUCT OUR PERSONNEL DEVELOPMENT PROGRAM
We work with placement authorities to establish
unique individual support plans for young people
that incorporate sporting, educational, and
recreational activities. We divert young people’s
harmful behaviours towards positive activities, selfdevelopment,
and fulfilment.
As part of our ethics, we encourage/ensure that
young people participate in some meaningful
activities. This allows individuals the opportunity to
learn about themselves and be open to new
opportunities in promoting their physical health
and social integration.
We work with young people to develop appropriate
self-awareness and independent skills and
become more self-regulatory with their emotions
and behaviours. This is one of our key objectives,
regardless of any young person’s previous
experiences; we respect the individual in achieving
their independent life skills.
We use principles of care that support healthy
relationships, including reflection on ourselves,
consequential thinking, and trauma-focused
interventions.
We support young people or individuals using our
model of therapeutic interventions, mentoring and
the variety of trained care and support
professionals comprise our staff team.
OUR SERVICE USERS
Battersby House is geared to accommodating and supporting young males aged 18 to 21+ years old, who may have
social, behavioural, and emotional needs, etc., or may require our support in achieving their life skills.
Also, they may have experienced family or placement breakdown, homelessness, NEET (Not in Education, Employment
or Training), history with anti-social, conducts disorder and refugee or unaccompanied minor, status, being new to the
country, and requiring support systems.
Our young people will be provided by the local authorities as ‘Looked After’ or ‘Leaving Care,’ and we will work closely
with the responsible placing authorities to ensure that their education, care, and health plans, pathway plans, etc., are
met through our service delivery.
All young people placed with us will be provided with a safe, warm, nurturing, and empowering environment to live in
and move on from when they are ready.
OUR POLICIES, PROCEDURES AND RISK ASSESSMENTS
Hope Quality Care Limited has a robust and comprehensive set of policies and procedures and risk assessments that
support our best practice and legislative requirements. We ensure that our risk assessment and policies are updated
regularly.
Our daily operations are governed by our expected regulatory framework, and risk assessments are implemented in
mitigating any possible risks, as individual safety is paramount to us.
BENEFITS OF PLACING YOUNG ADULTS
WITH US:
➢ We explore individualised outcomes.
➢ We support residents with life skills
choices.
➢ We explore and work collaboratively
with professionals in meeting
resident’s needs.
➢ We explore inputs from residents via
1.2.1 sessions and resident’s
meetings.
➢ We promote an open culture and
innovation.
➢ We respect the privacy and inputs of
key persons.
➢ We respect the confidentiality of the
individuals.
➢ We promote a person-centred
approach.
➢ Our location is centralised and close
to basic amenities, such as shops,
schools, training stations, and bus
routes, etc.
➢ We prompt and support residents to
take advantage of their professional
appointments and positive
relationships.
➢ We ensure that our support and
services are tailored towards the
needs of our residents.
➢ We provide advocacy services and
mentorship and health coaching.
OUR YOUNG ADULTS’ RIGHTS:
All youth are welcome at Battersby House, regardless
of their background, sexual orientation, gender, race,
religion, faith, colour, or political affiliation.
Battersby House admits residents only if it is believed
that we will be able to meet their evaluated support
needs by facilitating meaningful work and participation
in important activities.
Regardless of the circumstances, we always prioritise
the rights of the youth in our care.
When it comes to meeting their unique requirements,
we never lose sight of the professional balance and
always provide careful consideration to their concerns
and wishes.
The young adults are provided a handbook, which is
simple and friendly, as it amplifies their rights,
expectations and emergency contacts to explore if needed.
PROFESSIONAL COLLABORATIVE WORKING
Hope Quality Care Limited includes increased collaboration and shared knowledge, leading to improved outcomes
for our clients. Working together at Hope Quality Care Limited, we are able to provide a more holistic approach to
care, supporting and addressing the diverse needs of the young adults in our services.
Additionally, collaborating with other professionals allows us to stay up-to-date on the latest research and best
practices in the field, ultimately enhancing the quality of care and support we provide.